Shipping policy

SUPER SWEETS STORIES’s Shipping Policy

1. Order Processing Time

All our orders are processed and shipped out within 1-2 business days.

After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.

Please allow 6 to 12 hours for the tracking information to update.

1. Shipping Address Changes

If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

1. Shipping Methods, Costs and Delivery Times

We provide a STANDARD SHIPPING option:

EXPRESS SHIPPING  UK (10-20 days) £2.49

FREE EXPRESS SHIPPING  for ORDERS OVER £25

The shipping methods and delivery times per region are represented by the following table:

Country or Region	Standard
UK	10-20 Business days
USA- Canada	-
Europe	-
Australia	-

 

Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas, Thanksgiving, Chinese New Year.

1. Shipping Restrictions

Sadly, we are unable to ship your order to a PO BOX or to a MILITARY ADDRESS

1. Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

1. Returns and Refunds

6.1 Return Due To Change of Mind

SUPER SWEET STORIES will happily accept returns due to change of mind as long as the request is received by us within 30 days of you receiving the item.

The item must be returned to us in the original packaging, unopened, and unused.

The return shipping costs will be paid by the customer. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund.

6.2 Warranty Returns

SUPER SWEET STORIES provides a 60 days warranty period.

If you would like to issue a warranty claim, the claim should be submitted within 90 days of you receiving the package.

The return shipping will be pre-paid for by the customer, however, we will reimburse you once the warranty claim is successful.

Upon the acquisition of the package containing the products for the warranty claim, we will process your warranty claim within 7 days.

1. Customer Service

For questions, support, problems, or warranty claims, please contact us by email at info@supersweerstories.com

Address for return:

Super Sweet Stories Jewels

52 Marsworth House, Hatton Road

Wembley HA01QY

United Kingdom